Supervisor, Clinical Triage (RN) - Access Center, Primary Care (PA & NJ Residents Only)
Core
Managing a team of Clinical Triage Specialists and Patient Engagement Partners to deliver clinical triage advice and patient engagement in an after-hours primary care setting.
Role type
Senior IC clinical operations supervisor
Builds
After-hours patient triage and engagement services
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Clinical triage protocols, team leadership, performance management, escalation handling, staffing optimization, EMR system proficiency, process improvement
Preferred skills
Epic EMR experience, contact center management, business acumen
Technologies
Electronic Medical Record systems, Epic
Responsibilities
Oversee team of Clinical Triage Specialists and Patient Engagement Partners; Resolve complex patient issues and escalated clinical queries; Monitor productivity, protocol adherence, and call quality; Optimize daily staffing based on supply and demand; Provide coaching and feedback to team members; Collaborate with practices and internal teams to maintain service levels.