Account Solutions Representative
Remote · from United States
Core
Account Solutions Representative helping customers resolve past-due accounts and prevent vehicle repossessions via phone.
Role type
Customer service representative (collections)
Builds
Customer payment plans and repossession cancellations
Domain
Finance / Automotive
Deliverable
client delivery
Required skills
Negotiation, persuasive communication, multitasking (talk and type), telephone etiquette, data entry, Microsoft Office, troubleshooting basic computer equipment
Preferred skills
Call center experience, finance or automotive industry experience, customer support experience
Responsibilities
Handle inbound and outbound customer calls, negotiate payment plans to bring accounts current, process payments, update customer contact information, cancel repossessions
Seniority
Individual Contributor