Bilingual Title Specialist - Michigan
Core
Resolve title and lien issues for dealers and consumers via phone and email, ensuring accurate documentation and compliance with legal guidelines.
Role type
Bilingual customer support specialist (automotive finance)
Builds
Title and lien resolution services for Credit Acceptance's used and new car financing customers
Domain
Automotive finance / Used car lending
Deliverable
client delivery
Required skills
Spanish fluency, customer service, issue resolution, process compliance, Microsoft Office proficiency, high-speed internet access
Preferred skills
Automotive industry experience, vehicle title experience, call center experience, Associate's degree
Technologies
Microsoft Outlook, Word, Excel
Responsibilities
Resolve title/lien requests via phone and email; Identify and correct missing titles or errors; Monitor dealer processes for legal/risk concerns; Communicate with dealers, auctions, DMVs, and internal teams; Document title and lien document locations accurately.
Seniority
Individual Contributor