Invoice to Cash (I2C) Global Process Leader - US Remote
Core
Owns end-to-end process performance and strategy for the Invoice-to-Cash (I2C) tower, covering billing, collections, cash application, risk management, and credit management.
Role type
Senior Global Process Leader (I2C)
Builds
End-to-end operational performance for the I2C tower within Global Business Services
Domain
Finance operations / Shared services / Receivables
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
I2C process strategy, BPO vendor governance, SLA/KPI management (DSO, CEI), capacity planning, automation initiatives, financial acumen, cross-functional coordination
Preferred skills
Order-to-cash process familiarity, AI-enabled workflow experience, strategic planning
Technologies
None explicitly stated
Responsibilities
Serve as primary business-facing partner for functional leaders, own escalation accountability for service gaps, govern BPO vendor relationships, lead daily/weekly operating cadence, own SLA and KPI performance, forecast demand trends, ensure execution of process controls, build continuous improvement pipeline
Seniority
Senior, hands-on IC with management responsibilities
