Supervisor, OIC
Core
Supervise and manage a 24/7 Operational Intelligence Center (OIC) command center, overseeing up to 30 specialists and intelligence analysts to monitor, analyze, and interpret risks and threats for retail centers across North America.
Role type
Senior IC Operations Supervisor (Command Center)
Builds
24/7 command center operations for retail security and risk management
Domain
Security Operations / Risk Management / Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
leadership, operational management, risk analysis, incident response, system monitoring, stakeholder communication, procedure development, shift management, compliance monitoring, technology evaluation
Preferred skills
Bachelor's in Organizational Leadership or Business Management, prior command center experience (ICP, TOC, JOC, EOC), supervisory experience
Technologies
custom security applications, mass communication resources, emergency telecommunication systems
Responsibilities
Oversee daily job performance of up to 30 personnel in a 24/7 setting; ensure health and safety of staff and environment; provide actionable intelligence to protect people, assets, and infrastructure; manage incidents, alarms, and notifications; coordinate with corporate security and field operations; identify and resolve operational challenges; maintain system functionality and restore services; communicate critical items to senior management; oversee intelligence activities and assign priorities; draft reports for senior leadership; assist in identifying new technologies and system upgrades.
Seniority
Senior, hands-on IC with supervisory responsibilities
