Global Security Operations Center (GSOC) Operator
Core
Monitor integrated security platforms including video, access control, and alarm systems to provide real-time situational awareness and coordinate incident responses across multiple global locations.
Role type
GSOC Operator
Builds
Centralized command and coordination for enterprise security operations
Domain
Corporate Security / Physical Security Operations
Deliverable
physical/clinical work
Required skills
Alarm monitoring, video surveillance, access control systems, emergency dispatch, incident documentation, stakeholder coordination, system outage identification, drone surveillance data review
Preferred skills
Enterprise security platforms (Genetec, Lenel, Everbridge), AI-enabled video analytics, multi-region command center experience, security certifications (ASIS, FEMA ICS, CPP/PSP)
Technologies
Video Management Systems (VMS), Access Control Systems (ACS), Alarm Monitoring Platforms, Incident/Case Management Systems, AI-enabled analytics, Drone surveillance platforms
Responsibilities
Monitor and respond to alarms from access control, intrusion detection, and environmental systems; Assess alarm credibility and prioritize responses based on risk protocols; Coordinate dispatch of on-site or contract security resources; Serve as a centralized communications hub for security and safety incidents; Manage incidents impacting multiple sites simultaneously; Monitor live and recorded video to identify threats and support investigations; Operate integrated GSOC platforms and utilize AI workflows for incident triage; Review drone-generated alerts and imagery; Produce detailed incident reports and ensure proper categorization and closure.
Seniority
Entry-level to Mid-level, hands-on IC