Senior Program Manager, Global Security Operations Centers (GSOCs)
Core
Drive operational excellence across Global Security Operations Centers (GSOCs) in the Americas, ensuring 24x7 monitoring, dispatch, incident escalation, and security operations support for federal, state, and local government agency customers.
Role type
Senior Program Manager, Global Security Operations
Builds
Consistent, high-quality security operations support services and operational frameworks for government clients
Domain
Government Security / Physical Security / Crisis Management
Deliverable
client delivery
Required skills
Program management, operational metrics analysis, SLA management, crisis management, vendor relationship management, technology modernization leadership, governance framework development, cross-functional project leadership, executive communication
Preferred skills
Artificial intelligence and automation integration, emergency communications, protective intelligence, business continuity planning, mass notification system management, video management systems expertise
Technologies
Lenel OnGuard, incident management tools, video management systems, mass notification platforms, analytics platforms
Responsibilities
Establish operational priorities and performance measurements aligned with Global Security objectives; Monitor operational performance through KPIs, SLAs, and customer experience measures; Provide operational leadership during significant incidents, crises, and business disruptions; Develop and maintain operational standards, playbooks, and governance documentation; Support the lifecycle management and modernization of security technologies; Manage outsourced service providers and strategic vendor relationships; Participate in rotating 24x7 on-call responsibilities
Seniority
Senior, hands-on IC with strategic oversight