Member Svc. Rep - Russian or Mandarin Speaking Preferred!
Core
Member Services Representative handling incoming calls to provide first-call resolution, assist members with provider appointments, and coordinate healthcare services.
Role type
Member Services Representative
Builds
Member support and care coordination
Domain
Healthcare
Deliverable
client delivery
Required skills
Phone call handling, Provider appointment scheduling, Eligibility and benefits knowledge, Case management documentation, Grievance reporting, DME/Pharmacy/Doctor coordination
Preferred skills
Healthcare setting experience, Call center experience, Associate's or Bachelor's degree