Customer Scheduler Despatcher
Core
Manage up to 12 field-based engineers by routing jobs, monitoring real-time progress, and re-scheduling to ensure optimum utilization and customer experience.
Role type
Senior IC Customer Scheduler/Despatcher
Builds
Field service operations for dental, physician, and government clients
Domain
Healthcare distribution and field service logistics
Required skills
Field service management software, ERP systems, CRM systems, route optimization, emergency response, customer communication, work order management
Preferred skills
1–3 years dispatching or logistics experience, UK geography knowledge, traffic pattern analysis
Technologies
Salesforce, JDE, SAP
Responsibilities
Optimize engineer diaries to maximize utilization and reduce travel times; Coordinate multiple daily jobs prioritizing urgency and skills; Handle dynamic changes and reroute technicians for emergencies; Monitor job progress and availability; Proactively identify at-risk jobs and mobilize alternative resources; Maintain contact with engineers and customers regarding ETAs; Close out work orders and schedule return visits.