Infrastructure Support Engineer
Core
Provide hands-on IT infrastructure support and system administration for 450+ users across 9 sites, ensuring connectivity, security, and productivity.
Role type
Infrastructure Support Engineer
Builds
End-user support services, server and network administration, cloud identity management, and contact center agent support.
Domain
Healthcare IT / National Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Entra ID (Azure AD), Group Policy, Windows Server administration, Exchange Online, endpoint management (MDM), networking fundamentals (DNS, DHCP, VPN), Amazon Connect configuration, Office 365 administration
Preferred skills
Microsoft certifications, Cisco certifications, macOS/Linux familiarity, Salesforce Service Cloud Voice knowledge
Technologies
Windows 11, Windows Server 2019/2022, Office 365, Entra ID, Telstra MDM, Amazon Connect, Cisco, Microsoft
Responsibilities
Deliver Level 1 and Level 2 IT support, manage IT onboarding/offboarding, provision and maintain endpoints, support production/test servers, resolve cybersecurity alerts, manage printers and AV equipment, support networking infrastructure, configure Amazon Connect agents, administer cloud services and identity platforms, document technical procedures
Seniority
Mid-level, hands-on IC