Customer Service Representative - Order Entry - Brea, CA
On-site
Core
Process customer orders via phone, fax, EDI, and standing orders to ensure timely fulfillment and customer satisfaction in the life sciences diagnostics industry.
Role type
Customer Service Representative (Order Entry)
Builds
Order fulfillment workflows for healthcare diagnostics customers
Domain
Life Sciences / Diagnostics
Required skills
Order entry, phone support, customer follow-up, office environment experience
Preferred skills
Axapta ERP experience, Medical Device industry experience, Strong time management
Technologies
Axapta ERP, Salesforce, SAP, EDI
Responsibilities
Answer phones in a call volume support setting, Process customer orders via phone, standing orders, field service orders, and replacement orders, Maintain accuracy and efficiency in order processing
Seniority
Entry-level, individual contributor