Customer Service Advisor
On-site
Core
Providing multichannel customer support throughout the order to cash cycle, handling inquiries on order placement, fulfillment, changes, status, and delivery.
Role type
Customer Service Advisor
Builds
Order fulfillment and customer satisfaction
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
dashboards & analysis
Required skills
Multichannel communication, order management, system navigation, Microsoft Office proficiency, typing
Preferred skills
SAP experience, Salesforce experience, Bachelor's degree
Responsibilities
Answering customer inquiries regarding order placement and fulfillment, evaluating customer issues, navigating multiple systems to provide informed responses
Seniority
Entry-level, 1+ years experience
