IT Analyst
Core
Frontline IT support professional ensuring site uptime, operational continuity, and end-user productivity across office, warehouse, manufacturing, and lab environments.
Role type
L1/L2 IT Analyst (Infrastructure and Operations)
Builds
Reliable technology performance and operational continuity for life sciences, diagnostics, and biotechnology sites.
Domain
Life sciences, diagnostics, biotechnology
Required skills
L1/L2 incident resolution, endpoint troubleshooting, device lifecycle management, ITSM ticketing, ITIL discipline, structured troubleshooting, asset record maintenance
Preferred skills
German language skills
Technologies
ITSM tools, endpoint management systems, collaboration tools
Responsibilities
Deliver on-site L1/L2 IT support for end users, devices, and local services; Diagnose and resolve endpoint, collaboration, and basic connectivity issues; Support device lifecycle management (build, deploy, maintain, replace); Execute site changes and deployments in line with defined processes; Maintain accurate asset records, documentation, and high-quality ticketing.
Seniority
Mid-level, hands-on IC