Field Service Engineer
Core
Field-based installation, maintenance, repair, and technical support for molecular diagnostic systems and tests in Malaysia.
Role type
Field Service Engineer
Builds
Technical support and service for Cepheid molecular diagnostic hardware, software, and connectivity solutions.
Domain
Life sciences, diagnostics, biotechnology, medical devices
Deliverable
physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, networking, connectivity, IT concepts, service management systems, medical device maintenance, technical training, customer support, installation
Preferred skills
SFDC, SAP, Dynamics 365
Technologies
Cepheid products, SFDC, SAP, Dynamics 365
Responsibilities
perform installation, maintenance, repair, and troubleshooting of diagnostic equipment; provide on-site, phone, email, and remote technical support; deliver technical training to end users; resolve complex technical failures; maintain accurate issue tracking and comply with quality management systems; build customer relationships and identify business opportunities
Seniority
Mid-level, hands-on IC (5+ years experience)
