Customer Experience Specialist
On-site · United States
Core
Dispatching and scheduling corrective repairs and preventative maintenance work orders for the Service Delivery team across the Americas.
Role type
Customer Experience Specialist (Service Dispatch)
Builds
Equipment service operations for life sciences, diagnostics, and biotechnology customers
Domain
Life Sciences / Biotechnology / Diagnostics
Required skills
Customer service, Dispatching, Scheduling, Communication, MS Office proficiency
Preferred skills
Salesforce, Oracle, Dispatching experience
Responsibilities
Opening service requests, Dispatching & scheduling corrective repairs/preventative maintenance work orders, Establishing and maintaining effective communication with Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
Seniority
Entry-level, Individual Contributor