Automation Specialist (d/f/m)
Core
Design, implement, and scale workflow automation solutions to improve efficiency, accuracy, and customer satisfaction within the Customer Care team.
Role type
Workflow Automation Specialist (Customer Care)
Builds
Standardized best practices, automated workflows, and scalable procurement approaches for customers.
Domain
Life Sciences / Diagnostics / Biotechnology
Deliverable
product features
Required skills
Workflow automation, process design, data-driven analysis, Oracle, Salesforce, Microsoft Office/Outlook, UIPath
Preferred skills
Quote-to-order systems, commercial operations tools, global shared services environment experience
Responsibilities
Support Customer Care excellence by implementing standardized best practices; Improve operational efficiency through workflow automation; Work with Commercial and Technology teams to deliver solutions; Improve customer onboarding through process design; Define performance metrics including NPS to improve customer experience.
Seniority
Individual Contributor
