Custom Upgrade Engineer
Core
Drive world-class fulfillment of custom upgrade requests for existing life sciences and biotechnology systems, managing the entire lifecycle from request review to final installation.
Role type
Senior IC Custom Upgrade Engineer
Builds
Customized upgrades of existing systems for internal and external customers in life sciences, diagnostics, and biotechnology
Domain
Life sciences, diagnostics, biotechnology, medical equipment
Deliverable
product features
Required skills
Project coordination, technical documentation, supplier management, quotation preparation, issue resolution, hands-on mechanical work
Preferred skills
Service or Systems Engineering experience, requirement specifications knowledge, Oracle/Magic systems proficiency
Technologies
Oracle, Magic
Responsibilities
Handle custom upgrade requests from initial review through delivery and installation support; Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions; Prepare quotations and communicate progress, lead times, costs, and technical information to requestors; Create and maintain technical documentation and work instructions for upgrade execution; Support quality checks, issue resolution, customer complaints, and continuous improvement activities
Seniority
Mid-level, hands-on IC
