Dispatch Specialist Portugal (d/f/m)
Core
Coordinate scheduling of service technicians, manage logistics, and ensure efficient service delivery for life sciences diagnostics clients.
Role type
Dispatch Specialist (Call Center)
Builds
After-sales service interventions and client support for Beckman Coulter Diagnostics
Domain
Life Sciences / Diagnostics / Healthcare
Deliverable
client delivery
Required skills
scheduling coordination, logistics management, multi-tasking, administrative support, issue escalation, customer relationship management
Preferred skills
dispatch software proficiency (ServiceMax, Oracle), independent work in fast-paced environments
Responsibilities
Coordinate and prioritize field interventions; Manage and track logistics around interventions; Ensure interface between clients and After-Sales Service team; Provide administrative support including emails, calls, quotes, billing, and data maintenance; Build and maintain strong customer relationships; Assist in resolving service-related issues and escalate complex problems
Seniority
Mid-level, hands-on IC