Mitarbeiter Technischer Kunden-Service (m/w/d)
Core
Handling customer complaints and claims for dental implant systems, including cleaning returned items and disinfection room maintenance.
Role type
Technical Customer Service Associate
Builds
Dental implant systems and restorative dentistry products
Domain
Healthcare / Dental Technology
Deliverable
client delivery
Required skills
Complaint handling, inventory management, disinfection protocols, internal communication, data entry
Preferred skills
SAP, CRM systems, MS Office
Technologies
SAP, CRM, MS Office
Responsibilities
Process and document incoming complaints and goodwill requests, clean returned defective items, maintain disinfection room and supply materials, communicate with customers and internal departments, perform product and process training, scan and route processed items
Seniority
Entry-level, hands-on IC
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