Service Quotation Specialist
Core
Perform daily diagnostic, disassembly, repair, and testing of returned or failed medical devices and high-tech equipment; generate repair cost quotations and manage order progress.
Role type
Service Quotation Specialist (Medical Device Repair)
Builds
Repaired medical devices and precision instruments
Domain
Medical device industry / High-tech equipment
Deliverable
client delivery
Required skills
Equipment disassembly, troubleshooting, soldering/repairing, reading technical schematics, using diagnostic tools (multimeters, oscilloscopes), generating repair quotations, managing spare parts inventory
Preferred skills
Experience in medical device repair, hardware testing, or field service
Technologies
Microsoft Office, ERP, CRM, service operation systems
Responsibilities
Perform daily diagnostic, disassembly, repair, and testing procedures for returned or failed products; Generate accurate repair cost quotations based on diagnostic results and parts pricing; Provide remote or on-site technical support to resolve customer inquiries regarding product functionality; Translate complex technical jargon into clear language for customers to explain repair necessity and solutions
