ServiceNow Developer
Core
Design, develop, and optimize ServiceNow solutions for IT Service Management (ITSM) and HR Service Delivery (HRSD) to enable automation and enterprise service transformation.
Role type
Senior ServiceNow Developer (ITSM & HRSD)
Builds
Scalable, user-centric workflows and automated service delivery processes for IT and HR.
Domain
Enterprise IT Service Management and Human Resources Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform development, JavaScript, Flow Designer, IntegrationHub, REST/SOAP API integration, ServiceNow scripting (Client Scripts, Business Rules, Script Includes), self-service portal development, data integrity management, reporting and dashboarding
Preferred skills
ITIL framework knowledge, HRSD lifecycle events and case management implementation, AI/automation (Virtual Agent, AWA, Agentic AI), experience with Workday, ADP, Azure/AWS, Agile/Scrum delivery
Technologies
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, JavaScript, Workday, Azure AD, Service Portal
Responsibilities
Design and build ServiceNow solutions across ITSM and HRSD modules; Configure workflows and automation to streamline service delivery; Develop scripts and UI components to meet business requirements; Build and maintain integrations with third-party systems; Enhance self-service portals; Develop dashboards and reports for performance tracking; Support platform governance and upgrade cycles
Seniority
Senior, hands-on IC