AI Agent Developer, ServiceNow
Core
Design, build, and deploy intelligent AI agents on the ServiceNow platform to automate HR Service Delivery processes and serve associates.
Role type
AI Agent Developer (ServiceNow)
Builds
Production-grade Now Assist skills and AI Agents for HR use cases (onboarding, offboarding, case resolution)
Domain
Human Resources / Enterprise Service Management / Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform development, AI agent design and orchestration, prompt engineering, JavaScript (Glide), REST API integration, RAG implementation, automated testing, HR data model knowledge
Preferred skills
Workday integration, ServiceNow AI roadmap expertise, human-in-the-loop workflow design
Technologies
ServiceNow Now Assist, AI Agent Studio, NASK, Generative AI Controller, Flow Designer, Workday A2A, REST APIs, ATF
Responsibilities
Partner with HR stakeholders to identify automation use cases; Design agent personas, workflows, and decision logic; Build and configure AI Agents and custom generative skills; Develop prompts and connect agents to HR systems; Test and validate agent behavior; Deploy agents via update sets; Monitor post-deployment metrics and refine workflows; Ensure governance and security compliance; Document agent specifications and enablement materials
Seniority
Mid-level, hands-on IC