Senior Customer Support Engineer- Hyderabad
Core
Delivering technical service and customer support for clinical diagnostic instruments in the APT region, ensuring instrument uptime and effective product operation.
Role type
Senior Customer Support Engineer (Field Service)
Builds
Reliable diagnostic testing capabilities for hospitals, reference labs, and physician offices
Domain
Life sciences, diagnostics, and biotechnology (IVD industry)
Deliverable
client delivery
Required skills
Instrument installation and maintenance, preventive maintenance planning, technical troubleshooting, spare parts management, consultative support, corrective and preventive action driving
Preferred skills
Technical field services of IVD products (hardware & SW), generating service revenue, CRM software usage for call handling and closure
Technologies
Customer Relationship Management (CRM) SW
Responsibilities
Install and maintain instruments, provide basic operation training during installation, ensure preventive maintenance planning is performed timely, seek support for difficult product issues to avoid downtime, maintain recommended spare parts, maintain excellent customer relationships with assigned accounts
Seniority
Senior, hands-on IC