Technical Support Europe - Immunoassay
Core
Provide expert-level technical support, troubleshooting, maintenance, and repair for diagnostic hardware systems, including instruments and peripherals, with a focus on pro-active service efficiency across Europe.
Role type
Hardware Immunoassay Technical Support Specialist
Builds
Diagnostic hardware products for medical device industry
Domain
Medical Devices / Diagnostics / Hardware Engineering
Deliverable
client delivery
Required skills
Hardware system troubleshooting, installation, maintenance, repair, diagnostic hardware knowledge, problem-solving, English and Italian communication
Preferred skills
Immunoassay system knowledge
Technologies
Diagnostic hardware instruments, devices, and related peripherals
Responsibilities
Provide expert-level technical support for diagnostic hardware systems; Respond to customer inquiries via virtual or on-site visits; Monitor and analyze support metrics to identify trends and areas for improvement
Seniority
Mid-level, hands-on IC