Global Engineer, Enterprise Solutions - REMOTE
Core
Provide advanced technical service and high-level support for digital pathology instruments and software to internal teams and external clients globally.
Role type
Senior Enterprise Solutions Engineer (Digital Pathology)
Builds
Diagnostic solutions for cancer diagnostics and healthcare settings
Domain
Life sciences, diagnostics, biotechnology, digital pathology
Deliverable
production ML models | product features | infrastructure
Required skills
Hardware and software diagnosis and repair, Network and system resource configuration, Cyber security incident remediation, Installation and upgrade of clients/servers and peripherals, Cross-functional collaboration with R&D and product management, Advanced analytical thinking for complex technical issues
Preferred skills
Anatomic pathology or medical lab environment experience, Leica Biosystems Pathology instruments knowledge, Networking or Security technical certification
Technologies
Digital pathology instruments, Network interfaces, Firewalls, Barcode readers, Printers, Servers
Responsibilities
Provide escalated technical support including installation, maintenance, and repair; Diagnose and resolve complex hardware, software, or connectivity issues; Respond to and remediate cyber security incidents; Lead resolution of complex technical projects requiring creativity and innovation
Seniority
Senior, hands-on IC