Technical Support Engineer, Enterprise Solutions - REMOTE
Core
Provide technical support, installation, and configuration for Leica's Digital Pathology Solutions (Aperio portfolio) to assist sales goals and support clinicians in cancer diagnostics.
Role type
Technical Support Engineer (Enterprise Solutions)
Builds
Digital Pathology Solutions (hardware and software) for clinicians and hospitals
Domain
Life sciences, diagnostics, biotechnology, digital pathology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
installation and configuration of digital pathology instruments, troubleshooting hardware and software issues, network and security requirements assessment, server/client installation, peripheral setup
Preferred skills
anatomic pathology knowledge, medical lab environment experience, networking or security certifications
Technologies
Digital Pathology Solutions, Aperio portfolio, network interfaces, firewalls, barcode readers, printers
Responsibilities
Complete software installations for Digital Pathology Solutions during pre-sales, provide escalated technical support for installation, maintenance, and repair, diagnose and resolve complex hardware/software/connectivity issues, respond to security incidents and assist in remediation, collaborate with R&D and product management to improve solutions
Seniority
Individual Contributor