Account Manager, Service
Core
Liaison between external customers, sales engineers, and internal operations to manage and process customer and distributor orders.
Role type
Service Account Manager
Builds
Order fulfillment and customer service operations
Domain
Manufacturing (battery technologies, filtration, insulation)
Deliverable
product features
Required skills
order processing, customer relationship management, pricing and quoting, delivery scheduling, export order processing, stakeholder communication
Preferred skills
manufacturing industry experience, US trade compliance knowledge, Microsoft Excel proficiency
Technologies
Oracle, Microsoft Word, Microsoft Excel
Responsibilities
Receive and process customer orders and inquiries; maintain relationships with assigned customers and commercial partners; ensure accurate order entry and realistic delivery dates; provide standard pricing, product availability, and schedule information; track order activity and alert stakeholders of delivery problems; coordinate with Logistics to expedite deliveries; slot order deliveries into production schedules; communicate changes in demand or requested delivery dates to customers; work with Production Control, Purchasing, and Shipping to meet customer needs; handle basic export order processing including ocean/air regulations and free trade agreements.
Seniority
Individual Contributor, mid-level
