Senior CPX Operations Manager, Customer Success
Core
Drive operational efficiency, workflow optimization, and technical execution across the Customer Success organization by managing projects, optimizing tools, and analyzing data.
Role type
Senior IC operations manager (customer success)
Builds
Automation and AI-driven workflows, operational dashboards, and standardized process playbooks
Domain
SaaS / Customer Success / Operations
Required skills
Project management, process standardization, data analysis, requirements gathering, cross-functional collaboration, change management, tool optimization, reporting
Preferred skills
Experience with Gainsight, Salesforce, Snowflake, geographically dispersed teams, process re-engineering, automation and AI implementation
Technologies
Gainsight, Salesforce, Snowflake
Responsibilities
Improve systems and processes to remove repetitive tasks; Maximize value of tech stack and build automation/AI workflows; Gather business requirements and translate into technical configurations; Support regional rollouts of global operational initiatives; Design and maintain systems for customer interaction data and CS performance metrics; Build operational dashboards for actionable insights
Seniority
Senior, hands-on IC