Remote Service Team Manager
Core
Manage a remote team of physiotherapists to deliver MSK services and ensure high standards of customer service and operational performance.
Role type
Service Team Manager (Health & Care)
Builds
Remote MSK services for customers
Domain
Health and care / Wellbeing industry
Required skills
People management, operational efficiency, capacity management, business performance driving, compliance management, recruitment and training, data interpretation, IT proficiency
Preferred skills
Experience in health and care/wellbeing industry, customer service excellence, driving innovation
Responsibilities
Manage team performance and development, drive operational efficiencies, manage capacity and revenue, ensure regulatory compliance, use Net Promoter System insights, support data collection and interpretation, participate in day-to-day management including coaching
Seniority
Manager, hands-on team leadership