BEI Membership Advisor
Core
Deliver exceptional customer service by responding to and resolving enquiries efficiently across multiple channels for SME customers and brokers/intermediaries.
Role type
Membership Advisor (Customer Service)
Builds
Health insurance policies and services for SMEs and corporate groups
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
Customer service, multi-channel communication, policy evaluation, contract processing, complaint handling, regulatory compliance, problem solving, prioritization
Preferred skills
Global health insurance market background, financial services experience, medical knowledge, numerical knowledge
Technologies
Microsoft Office Applications
Responsibilities
Responding to member and intermediary enquiries via email, phone, and face-to-face; processing cancellations and policy amendments; issuing and reviewing SME contracts; handling complaints and coordinating with departments; providing feedback for business process improvements.
Seniority
Individual Contributor, entry to mid-level