Product Sppt Tech Advisor 2
Core
Provides Tier 2/3 technical support and project coordination for custom integrations and platform functionality within the life sciences industry.
Role type
Senior IC Product Support Technical Advisor
Builds
Custom integrations and platform features for life sciences customers
Domain
Life sciences / Health technology
Deliverable
client delivery
Required skills
Technical support, requirement gathering, project milestone tracking, ticket management, QA/UAT support, technical specification translation, problem remediation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage client ticketing queues and ensure timely completion; translate customer requirements into technical specifications; support QA, UAT, and production launches; provide Tier 2/3 technical support for custom integrations; prepare client status slides; drive resolution for routine and non-routine problems.
Seniority
Mid-level, hands-on IC
