RMA Reverse Logistics Manager - Networks
Core
Lead the Hardware Services team to manage network equipment returns, repairs, and logistics for construction, warranty, and post-warranty periods.
Role type
Senior operations manager (reverse logistics)
Builds
Hardware repair workflows, spare parts inventory management, and equipment disposition processes
Domain
Telecommunications / Network equipment / Reverse logistics
Required skills
Team leadership, operational metrics analysis, stakeholder management, process improvement, inventory management, claims management, cross-functional collaboration
Preferred skills
Network equipment knowledge, Samsung systems experience (Watch-Q, NERP), Korean language skills
Technologies
Watch-Q, NERP, Excel
Responsibilities
Lead the Hardware Services team and assign responsibilities, monitor operational metrics (TAT, RMA efficiency, AFR, ECN, Inventory) and prepare executive summaries, issue RMAs to customers and contractors, monitor equipment returns and work in process, coordinate repairs with HQ and third-party vendors, manage spare parts inventory and shipments, file claims for lost/damaged equipment, ensure SLA compliance, represent the team in business reviews, collaborate with SCM and Finance, interact with Samsung HQ for system support and inventory issues.
Seniority
Senior, hands-on IC with team management
