AI Transformation Specialist (Onsite - Plano, TX)
Core
Build, test, and support AI and automation solutions for the North America Shared Service Center (SSC), focusing on HR AI agents, knowledge bases, and workflows.
Role type
AI Transformation Specialist (HR Operations)
Builds
HR AI agent knowledge bases, prompts, workflows, and automations
Domain
Human Resources / Shared Services / Generative AI
Deliverable
production ML models
Required skills
Generative AI tools, HR technology, process improvement, automation, documentation, analytical skills
Preferred skills
Process automation (RPA, low-code, Python), cross-functional project coordination, HR processes, Workday, conversational AI platforms (Cognigy)
Technologies
Cognigy, Workday, RPA, low-code tools, Python
Responsibilities
Configure and maintain AI solutions (HR AI agent knowledge base, prompts, workflows), gather requirements and document processes with SSC teams, test solutions and support launches, maintain HR policy and FAQ content for AI tools, monitor usage and answer quality, create training materials and guides for staff, support AI literacy sessions, prepare status and value reports
Seniority
Mid-level, hands-on IC