Service Team Manager - Mental Health
Core
Lead, develop, and support clinicians delivering remote mental health support (Counsellors/Psychotherapists) while driving operational improvements and customer satisfaction.
Role type
Senior IC Service Team Manager (Mental Health Operations)
Builds
Remote mental health support services for customers
Domain
Healthcare / Mental Health
Deliverable
client delivery
Required skills
Team leadership and development, operational process improvement, data analysis for feedback, capability management, training delivery, resource management, customer complaint resolution
Preferred skills
Experience in healthcare customer-focused environments, continuous improvement principles, KPI management
Technologies
None explicitly stated
Responsibilities
Lead and motivate front-line clinician teams, review demand and customer needs to drive process improvements, manage staff capability and development plans, handle escalated customer queries and complaints, maximize resource utilization through absence and punctuality management
Seniority
Senior, hands-on IC
