Customer Success Specialist m/f/d
Core
Proactively manage customer relationships throughout the lifecycle, driving onboarding, product adoption, engagement, and long-term satisfaction for global commodities market clients.
Role type
Customer Success Specialist
Builds
Digital platforms and commodity intelligence services
Domain
Commodity markets / B2B SaaS
Required skills
Relationship building, consultative questioning, data analysis, presentation and training, stakeholder management, Salesforce proficiency
Preferred skills
B2B account management experience, additional language fluency, Microsoft Office proficiency
Responsibilities
Manage customer relationships throughout the lifecycle, deliver onboarding and training sessions, analyze customer engagement data, partner with Account Managers for renewals and growth, collaborate with cross-functional teams, maintain accurate customer records in Salesforce
Seniority
Mid-level, independent contributor