Senior Technical Account Manager
Core
Primary post-sales partner for strategic customers, providing technical consultation and strategic guidance to maximize value of fraud, risk, and identity solutions.
Role type
Senior Technical Account Manager
Builds
Fraud, risk, and identity solutions for enterprise customers
Domain
Financial crime, fraud detection, risk mitigation, identity verification
Deliverable
client delivery
Required skills
Technical account management, enterprise relationship management, project governance, fraud/risk domain knowledge, data analysis, executive communication, consultative selling, stakeholder management
Preferred skills
Hybrid mobile frameworks knowledge
Technologies
Android, iOS, SQL, Python
Responsibilities
Serve as primary point of contact for strategic customers, own end-to-end governance of customer engagements, lead customer workshops and executive business reviews, provide consultative support on product functionality and integrations, coordinate technical troubleshooting across cross-functional teams, translate technical concepts into business recommendations, identify opportunities to increase adoption and optimize solution performance, partner with Product, Strategy, Data Science, and Professional Services teams
Seniority
Senior, hands-on IC
