Account Manager (m/f/d)
Core
Drive customer success, retention, and revenue growth for an assigned portfolio of existing clients in the risk solutions sector.
Role type
Account Manager
Builds
Recurring revenue through renewals, upsells, and cross-sells of risk assessment solutions
Domain
Financial Services / Risk Management / Anti-Money Laundering
Deliverable
client delivery
Required skills
Portfolio management, contract renewal management, upsell/cross-sell identification, CRM usage, stakeholder relationship building, problem-solving, analytical skills
Preferred skills
Experience with structured sales methodologies (MEDDPICC, SPIN), background in senior stakeholder management
Technologies
Salesforce
Responsibilities
Manage a portfolio of existing customers as the main point of contact, ensure timely and accurate contract renewals, identify and qualify upsell and cross-sell opportunities, monitor account health and spot risks, deliver onboarding and product training, coordinate with internal teams to resolve issues, maintain accurate CRM records and forecasts
Seniority
Individual Contributor