Account Manager (m/f/d)
Core
Drive customer success, retention, and revenue growth for existing clients in the Anti-Money Laundering, Fraud, and Credit Risk mitigation sectors.
Role type
Senior Account Manager (B2B)
Builds
Recurring revenue and expanded product usage for enterprise clients
Domain
Financial Services / Risk Management / Compliance
Deliverable
client delivery
Required skills
Portfolio management, contract renewal management, upselling and cross-selling, CRM proficiency, stakeholder relationship building, problem-solving, analytical skills
Preferred skills
Experience with structured sales methodologies (MEDDPICC, SPIN), Salesforce experience
Technologies
Salesforce
Responsibilities
Manage a portfolio of existing customers as the main point of contact; Build strong, long-term relationships to ensure high satisfaction and retention; Own the full renewal cycle, ensuring timely and accurate contract renewals; Identify and qualify upsell and cross-sell opportunities to drive incremental revenue; Monitor account health, spot risks early, and take proactive action; Deliver onboarding and tailored product training to new and existing users; Coordinate with internal teams to resolve issues and support a seamless customer experience; Maintain accurate CRM records, forecasts, and opportunity updates; Provide regular updates to leadership on performance and account activity