Consumer Services Assistant
Core
Managing consumer rights enquiries, requests, and cases to resolution while ensuring accurate handling of data requests and maintaining positive customer experiences.
Role type
Consumer Support Adviser
Builds
Resolved consumer cases and data requests
Domain
Regulated Services / Consumer Rights / Data Privacy
Deliverable
dashboards & analysis
Required skills
Customer service, Admin skills, KPI/SLA management, Regulated Services industry experience, GDPR understanding, Data enquiry investigation, Written correspondence
Preferred skills
Empathy, Independent work, Team collaboration, MS Windows/Office proficiency