Engagement Manager
Core
Partner with Strategic Account Managers to integrate LexisNexis solutions into client operations, conduct quarterly business reviews, and act as a trusted advisor to address customer needs and fraud risks.
Role type
Senior Engagement Manager (Consultative Services)
Builds
Client engagement roadmaps, fraud mitigation plans, and complex implementation projects for LexisNexis Risk Solutions
Domain
Legal technology, fraud detection, and risk management
Deliverable
client delivery
Required skills
Consultative problem-solving, SQL, project governance, data quality analysis, fraud risk communication, MS Project, strategic roadmap planning, cross-functional collaboration
Preferred skills
Python, SaaS and big data (Hadoop/Impala), PMP certification, fraud analysis experience
Technologies
SQL, MS Project, Python, Hadoop, Impala
Responsibilities
Present quarterly business reviews to executives and business owners; resolve client issues using data quality concepts and tools; communicate fraud risks and mitigation plans to technical and non-technical stakeholders; manage complex implementation projects and track KPIs; create professional services roadmaps to drive client engagement; coordinate product enhancements and bug fixes with product management.
Seniority
Senior, hands-on IC
