Service Manager
Core
Lead, develop, and inspire the service team at a Kia dealership to drive performance, culture, and customer experience.
Role type
Service Manager (Automotive Dealership)
Builds
Service department operations and customer satisfaction for a Kia dealership
Domain
Automotive retail / Service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service staff recruiting and training, performance monitoring, customer complaint resolution, repair order inspection, warranty and receivables management, OSHA compliance, staff meeting facilitation, policy enforcement
Preferred skills
Import experience, CDK system experience
Technologies
CDK
Responsibilities
Recruit, train, and develop service staff; optimize customer opportunities and productivity; resolve customer requests and concerns; inspect repair orders for accuracy; manage warranty and receivables administration; maintain service area cleanliness and safety; conduct staff meetings; serve as liaison with home office; complete department reporting
Seniority
Mid-level, hands-on IC