Salesforce Business Analyst
Core
Enable and support project delivery by capturing business needs, conducting As-Is/To-Be process analyses, and designing future-state solutions aligned with business strategy.
Role type
Salesforce Business Analyst
Builds
Customer experience solutions on Salesforce platform
Domain
Marketing technology / Customer Relationship Management
Required skills
Salesforce consulting, As-Is/To-Be analysis, process mapping (BPMN), gap analysis, implementation planning, stakeholder engagement, Agile methodology, Salesforce Clouds expertise
Preferred skills
Experience with Sales, Service, Marketing, and Community Clouds
Technologies
Salesforce, BPMN, SIPOC
Responsibilities
Conduct comparative analyses between current and future states of processes; document current processes and identify inefficiencies; design future-state processes; perform gap analysis; develop implementation roadmaps; prepare analytical reports; facilitate knowledge transfer; support implementation and monitor progress; provide effort estimations; validate solutions against functional requirements.
Seniority
Mid-Senior, hands-on IC