Service Advisor
On-site
Core
Create welcoming customer experiences, assess vehicle needs, and coordinate repairs and payments at a Volkswagen dealership.
Role type
Service Advisor
Builds
Repaired vehicles and service revenue for dealership customers
Domain
Automotive retail / Vehicle service
Deliverable
client delivery
Required skills
Customer communication, vehicle inspection, repair order dispatch, payment processing, upselling, technician coordination
Preferred skills
Service advising experience, computer proficiency, driving record
Technologies
Dealership management systems, computer navigation tools
Responsibilities
Conduct vehicle walk-arounds to identify customer concerns, communicate repair needs and costs to customers, dispatch repair orders to technicians, follow up on service status, process payments, deliver repaired vehicles
Seniority
Individual Contributor
