Customer Advocate Dealership Operations
Core
Create an amazing and memorable pick up experience for customers at Carvana dealerships, handling paperwork, addressing minor technical issues, and driving vehicles.
Role type
Customer Advocate (Dealership Operations)
Builds
The Carvana used automotive retail experience
Domain
Automotive retail
Deliverable
product features
Required skills
Customer service, vehicle operation, physical labor (lifting 50lbs, detailing), notary license acquisition, state-specific licensing (Salesperson/Vehicle Verifier), DMV/title system navigation
Preferred skills
None stated
Technologies
Vending machine process, customer tracking system, DMV/title and registration systems
Responsibilities
Create a memorable customer pickup experience, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive vehicles safely and maintain a clean driving record, perform physical tasks like detailing and loading/unloading vehicles
Seniority
Entry-level, individual contributor