Business Development Center Manager (BDC Manager)
Core
Lead customer relations process management, develop continuous improvement plans, and manage customer databases to drive appointments and sales.
Role type
BDC Manager
Builds
Customer appointment pipeline and sales retention
Domain
Automotive retail
Deliverable
client delivery
Required skills
customer service management, process observation and training, data gathering, product knowledge, pricing knowledge, phone and computer skills
Responsibilities
Lead customer relations process management by observing, installing, and training approved CR processes; Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager; Gather accurate customer information to create a database for continual follow-up and retention; Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads