Production Operations Specialist
Core
Deliver reliable, high-quality production support by analyzing complex cross-system issues and driving end-to-end ownership for Salesforce Commerce Cloud and Order Management Systems.
Role type
Production Operations Specialist (Salesforce Commerce & OMS)
Builds
Order lifecycle and integration stability for e-commerce platforms
Domain
E-commerce technology operations
Required skills
Analytical problem-solving, cross-system diagnosis, autonomous operation, rigorous documentation, stakeholder engagement
Preferred skills
Major incident management, e-commerce fulfillment ecosystem knowledge, cross-functional collaboration
Technologies
Salesforce Commerce Cloud, IBM Sterling OMS, REST/SOAP APIs, log analysis tools, monitoring tools
Responsibilities
Analyze complex cross-system issues and propose actionable recommendations, communicate clearly with full context to ensure alignment, maintain rigorous organization and documentation throughout investigations, collaborate with internal and external partners to accelerate issue resolution, act as a dependable point of contact with full end-to-end ownership of issues
Seniority
Individual Contributor, operational execution