Technical Account Manager
Core
Provide advanced technical support and troubleshooting for complex customer-reported issues in risk assessment software solutions.
Role type
Senior IC technical support analyst
Builds
Risk assessment software solutions for businesses
Domain
Financial services / Risk management / Anti-Money Laundering
Deliverable
client delivery
Required skills
Root cause analysis, SQL queries, Unix environment management, web application architecture knowledge, log file analysis, database connectivity, JSON/XML/CSV data handling
Preferred skills
MQSeries experience, programming/scripting languages
Technologies
Oracle, Microsoft SQL Server, AIX, Solaris, MQSeries, JSON, XML, CSV, HTML, CSS, JavaScript, HTTP
Responsibilities
Investigate and reproduce complex technical issues, manage issue severity and escalations, perform in-depth technical research, validate defect corrections, provide reporting on support activity
Seniority
Mid-level, hands-on IC