Customer Service Representative - Technical Service
Core
Dispatching and scheduling service requests for Patterson Dental, managing the lifecycle of service orders from creation to invoicing.
Role type
Customer Service Representative - Technical Service (Dispatch)
Builds
Service schedules and work orders for Patterson Dental's repair and service network
Domain
Dental industry / Technical Service Coordination
Required skills
Dispatching, Service order lifecycle management, Client triage, Resource planning, Microsoft Office 365, SAP (preferred), Dental industry knowledge (preferred)
Preferred skills
Project coordination, Accounting experience
Responsibilities
Triage client calls and inquiries, Create and manage service orders, Coordinate with National Repair Centre and local service coordinators, Generate manufacturer estimates and invoices, Follow up on estimates
Seniority
Mid-level, 1-3 years experience