Technical Service Coordinator // Coordonnateur/coordonnatrice au service technique
Core
Dispatching and scheduling service requests for technicians, managing resources, and monitoring service order lifecycles.
Role type
Service Coordinator (Dispatch)
Builds
Service schedules and resource allocation plans
Domain
Healthcare supply chain / Dental industry
Deliverable
Dashboards & analysis
Required skills
Dispatching, resource planning, customer service, triage, Microsoft Office 365
Preferred skills
SAP, dental industry knowledge
Responsibilities
Triage customer calls and inquiries, assign and schedule service requests, manage resources for scheduled service, monitor service orders assigned to technicians, manage the lifecycle of service orders, collaborate with branch procurement specialists
Seniority
Mid-level IC
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