Customer Service Representative I
Core
Assist internal and external customers and sales representatives with order entry, transaction processing, and sales support.
Role type
Customer Service Representative I
Builds
Order entry system transactions, customer records, and sales reports
Domain
Healthcare distribution / Order management
Deliverable
product features
Required skills
Order entry, customer transaction processing, regulatory compliance, accounts receivable verification, price and terms verification, multitasking across systems, product knowledge
Preferred skills
SAP or ERP proficiency
Responsibilities
Process customer orders, quotes, and returns; maintain customer and territory records; monitor shipment dates; verify prices and terms; communicate customer queries to sales representatives; identify customer requirements to recommend products; place outbound calls to suggest additional products.
Seniority
Entry-level IC