Program Architect - Qualtrics/Medallia
Core
Lead end-to-end delivery of enterprise Qualtrics CX/EX implementations, acting as a trusted advisor to clients from presales through deployment.
Role type
Senior Program Architect (Qualtrics/Medallia)
Builds
Scalable Qualtrics/Medallia solutions for Customer Experience (CX) and Employee Experience (EX) transformation
Domain
Customer Experience (CX) / Employee Experience (EX) / Survey Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Qualtrics implementation, Medallia implementation, enterprise integrations, APIs, middleware, cloud-based implementations, project governance, RACI matrices, budget tracking, resource planning, risk management, change control, UAT coordination
Preferred skills
PMP Certification, multi-country/global program management, stakeholder management, leadership
Technologies
Qualtrics, Medallia
Responsibilities
Lead end-to-end delivery of Qualtrics/Medallia implementation projects, act as Single Point of Contact (SPOC) for clients, establish project governance and RACI matrices, develop and track integrated project plans, own project financials and cost optimization, identify and manage project risks, lead project kick-offs and governance meetings, oversee implementation and quality assurance of surveys and workflows, manage scope changes, plan and manage internal and external resources, ensure quality through UAT and defect management, drive project closure and transition to support
Seniority
Senior, hands-on IC